Shipping + Returns
Welcome to our Shipping and Returns page! We’re happy to offer complimentary U.S. shipping on all orders. While returns aren’t available, we’re committed to making things right if there’s an issue with your order. Explore the details below to learn more.
SHIPPING
Do you offer free shipping?
Yes! We’re pleased to offer complimentary shipping on all orders as part of our premium Zoolessbox™ experience.
How long does my order take to ship?
Orders typically ship within 2-5 business days. Once shipped, delivery times vary based on your location.
How long will it take to receive my order?
Most orders arrive within 5-10 business days after they are processed. You’ll receive a tracking number as soon as your order is on its way!
Do you ship internationally?
Not at the moment. We currently only offer shipping within the US, but we're working on expanding our shipping options to include international destinations in the future.
RETURNS
Can I return my order?
At the moment, we do not accept returns. However, if there is an issue with your order, such as receiving a damaged item, please reach out to us, and we’ll make it right.
How do I contact you if I have an issue with my order?
If there’s an issue with your order, please email us at team@zoolessbox.com with the subject line “Order Issue.” This helps us prioritize your request. Be sure to include your order number and a photo to help us assist you quickly.
What information should I include when reporting a damaged item?
Please provide your order number, a clear photo of the damaged item, and use “Order Issue” as the email subject line when you email us.
How soon should I report an issue with my order?
We ask that you contact us within 3 days of receiving your order. This ensures we can address the issue promptly.
What if I notice an issue after the claim period has passed?
We encourage you to check your items upon receiving them. If there is an issue contact us right away. However, we may not be able to offer replacements for issues reported outside the specified timeframe.